Frequently Asked Questions
Why is regular attendance important?
Daily attendance is extremely important, when students improve their attendance, they improve their academic prospects and chances for graduating. Premier High School is a mastery based program and students are required to test a minim of two times per week in order to stay on track towards getting promoted to the next grade level or meeting the graduation deadline. Missed days contribute to students falling behind schedule in completing their knowledge units.
To learn more about Compulsory Attendance, Attendance for Credit, and what to do if your child is ill, click here.
What is the New Tardy Policy?
For each tardy a student will be assigned an hour tutorial after school. Once they have completed that tutorial they will turn in a note from their teacher to the Campus Director verifying the tutorial. Multiple tardy offenders will be referred to the Campus Director.
How can I get my student out of class for an appointment?
To avoid a long wait for your student in the main office (and so we won't have to interrupt valuable classroom time), the preferred method is:
1) E-mail firstname.lastname@example.org as soon as you know the time and date of your child's appointment. Include the following information in your e-mail: Student name, reason student is leaving (doctor, dentist appointment or other), what day and time your student needs to leave, and a daytime phone number where we can reach you (information may be verified). The teacher will be notified by our office.
2) Send a note with your student to the main office before school. Please include the information requested above. Our office will notify the teacher. Unless a student is a driver, parents are to come to the Main Office to sign out their student.
How can my student login to the student portal?
Students can type sis.responsiveed.com in their browser. Students can then enter their username and password to gain access to their online courses.
If your student has forgotten their username or password please have them email their teachers:
- 9th Grade
- 10th Grade Mr. Gonzalez - email@example.com
- 11th and 12th Grade Mrs. Smotherman - firstname.lastname@example.org
How do I get access to the parent portal to view my child's progress and grades online?
Please visit the following site for instructions on the Guardian Portal Overview, click here.
How can I obtain a Verification of Enrollment (VOE)?
A student must meet one of the following requirements to receive a VOE.
- Met minimum attendance for class credit (90 Percent Rule) in each class they were enrolled in semester,
- Received credit for all courses taken in the previous semester, OR
- Has complied with the conditions established by the school to receive this VOE form.
For questions, please email the Campus Director at email@example.com
Mental Health and Wellness Resources for Students and Families
- Crisis Text Line / Free 24/7 and Confidential - Text HELLO to 741741
The Crisis Text Line serves anyone, in any type of crisis, providing access to a trained counselor for support and information via the medium people already use and trust: text. AllianceforSafeKids.org
FAQ's related to SCHOOL CLOSURE DUE TO COVID-19
What does virtual learning mean for my student?
Premier High School has the benefit of moving all of our students from Knowledge Units to Online courses so that the learning of our students is not interrupted. While there are other tools like Google Classroom, Zoom Meetings, Google Hangouts, etc. that our teachers will be exploring please rest assured that students can continue to move through their coursework through our Buzz Learning Management system. The important thing is for students to login and communicate with their teachers every day.
Will my student need to reschedule their STAAR test?
No. Texas Governor Greg Abbott announced Monday that he would waive the State of Texas Assessments of Academic Readiness (STAAR) testing requirements for the 2019-2020 school year so schools can focus on staying protected from the coronavirus COVID-19.
Is my student automatically exempt from the STAAR test?
No. The exemption is only valid for students who earn the course credit for the STAAR course in the 2019-2020 school year. If the student does not fully complete the STAAR course in the 2019-2020 school year, the student will be required to take the STAAR test the next offering date.
My student is a STAAR re-tester, are they exempt?
No. Students that were scheduled to retest will be scheduled to take the STAAR test in the next offering date.
My student is a Senior and still needs a STAAR test? Will this prevent them from graduating?
No. Seniors that are scheduled to graduate will be scheduled to receive an Individual Graduation Committee (IGC) meeting in order to still meet graduation requirements without having to take the STAAR test. The school will be reaching out to Seniors to help them through graduation completion requirements.
My student was scheduled to take the SAT, what happens now?
Currently, the SAT test has been postponed. We will provide our students with more information as it becomes available.
How will COVID-19 impact graduation ceremonies, requirements, and the end of the school year calendar? Will we need to add days to the end of the school year?
Premier H.S. of Austin North will be scheduling a parent meeting to discuss the options provided by the Texas Education Agency (TEA).
TEA announced a comprehensive graduation ceremony guidance for Texas school systems. As part of Governor Greg Abbott’s Strike Force to Open Texas, TEA is providing four different pathways for schools to celebrate their graduating seniors:
- Completely virtual ceremonies that take place entirely online, with the use of videoconference or other technologies;
- Hybrid ceremonies, which consist of a compilation of videos of students being recognized in person as they celebrate graduation in small groups;
- Vehicle ceremonies, in which students and their families wait in their cars while other graduates are recognized one at time with their families alongside them;
- Outdoor in-person ceremonies, which are currently permitted for counties as follows:
- Between May 15 and May 31, 2020, an outdoor ceremony may take place in a rural county that has an attestation as described in the “Texans Helping Texans: The Governor’s Report to Open Texas” (April 27, 2020) that remains in effect 7 days prior to the ceremony.
- An outdoor ceremony may take place in any Texas county on or after June 1.
Ensuring public health and safety remains the focus for all involved. TEA has shared detailed guidance on how to safely conduct these ceremonies.
My student is in the TRIO program, can they finish this course?
The school is proceeding with virtual TRIO courses through Google Classrooms. Students have received a link to join the virtual classroom for viewing of required videos. If questions please contact Mr. Chris Rivera a firstname.lastname@example.org
What school cleaning procedures are in place to guard against COVID-19?
ResponsiveEd is following the guidance of the CDC to prepare for and respond to the evolving COVID-19 situation.
Custodial staff will perform extra cleaning of schools and Home Office. During Spring Break (and as needed thereafter), ResponsiveEd will conduct additional cleaning and disinfection in accordance with CDC guidelines.
ResponsiveEd Health Services has issued guidance for campus staff to use in identifying and assessing the health status of students or staff who are experiencing flu-like symptoms. Please contact a member of our Health Services team if you have additional questions related to preparation on your campus email@example.com.
Helpful Links to Aid Parents
- COVID-19 Guide for Parents & Caregivers: National Child Traumatic Stress Network Includes ways to help children cope by age group (English, Spanish)
- Talking to Children About COVID-19 (NASP)
- Links to multiple languages including Spanish, Chinese and Korean available.
- Just for Kids: A Comic Exploring The New Coronavirus (NPR)
- How to Homeschool During the Coronavirus (Today Show)
Meal Options During Campus Closure
If your family has an interest in meal service during the closure, the TEA has informed us that one or more meals will be provided to your child each weekday at no cost. Information regarding specific meal locations will be provided by Saturday, March 21st. Please monitor your campus Facebook page for information regarding specific meal locations.
Free Internet Offers
Two Internet Service Providers (ISP) are providing free, trial internet to homes who may not have access.
- Sixty (60) days of free Internet Essentials service, which is normally available to all qualified low-income households for $9.95/month.
- For new customers, applicants can simply visit www.internetessentials.com (website includes written and video chat customer service options) or by calling 1-855-846-8376 (English) or 1-855-765-6995 (Spanish).
- Sixty (60) days free broadband and Wi-Fi access for households with K-12 and/or college students who don’t already have a Spectrum broadband subscription.
- No installation fees for new households.
- Enroll by calling 1-844-488-8395.
Please note that Premier High School is not affiliated with either business and does not directly support these products.
What is COVID-19?
COVID-19 is a respiratory illness that can spread from person to person. The virus that causes COVID-19 was first identified during an investigation into an outbreak in Wuhan, China. Currently, the CDC reports several cases in the United States, including Texas.
What are the symptoms of COVID-19?
Patients with COVID-19 have had mild to severe respiratory illness with symptoms of:
- Shortness of breath
How is the COVID-19 virus spread?
According to the CDC, the virus that causes COVID-19 belongs to a family of viruses called “coronavirus.” There are other viruses in the coronavirus family that can cause illness in both humans and animals. These viruses can cause either mild illness like a cold or can make people very sick with pneumonia. This particular coronavirus has not been seen previously in humans. The virus is likely to be spread from person to person. Since the virus is very new, health authorities continue to carefully watch how this virus spreads.
How will I know if I or my children have the flu or COVID-19?
While both these illnesses are respiratory viruses with symptoms of fever and a cough, it is recommended that anyone experiencing these symptoms visit a healthcare provider.
Reminder of Prevention Measures
While we continue to follow the CDC’s recommended steps to protect against the virus, we are also carefully monitoring announcements from local, state, and federal officials. Much of the most recent guidance for prevention involves avoiding crowds and spending less time in public. This is in addition to ongoing best practices for safeguarding oneself against the spread of COVID-19 such as:
- Avoid close contact with people who are sick.
- Avoid touching your eyes, nose, and mouth with unwashed hands.
- Wash your hands often with soap and water for at least 20 seconds. Use an alcohol-based hand sanitizer that contains at least 60% alcohol if soap and water are not available.
- Stay home when you are sick.
- Cover your cough or sneeze with a tissue, then throw the tissue in the trash.
- Clean and disinfect frequently touched objects and surfaces.
- Do not eat or drink after others.
Campus Closures and Updates
For District News please visit
Where can I find additional resources?
- FAQ – What You Need to Know About COVID-19
- FAQ: COVID-19 and Children
- Flyer (English) – Stop The Spread of Germs
- Flyer (Spanish) – Stop The Spread of Germs
- Flyer – Symptoms of COVID-19
- COVID-19 Information for Travel
Updated information from the CDC about the coronavirus may be found here.
Thank you for your continued patience and cooperation with us as we navigate the ever-changing circumstances of this crisis. Please adhere to the recommendations being made to prevent the spread of the virus. Stay well and safe and thank you for being part of Premier High School Austin North family.